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Are you not satisfied with the product you received and want to return it? No problem. Please fill out the form below with all the details of your purchase, and we’ll get back to you as soon as possible.
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Please go through the Returns Policy below to ensure your return complies with the specified terms.
Returns Policy
Thank you for shopping with us! We strive to ensure that our customers are satisfied with their purchases. Please review our Returns Policy below:
- Return Window
All returns must be initiated within 30 days of purchase. The purchase date is defined as the date you placed your order on our website. Returns initiated after this period will not be accepted.
- Non-Returnable Items
For health and hygiene reasons, the following items are non-returnable and non-exchangeable if their original packaging has been opened:
- Underwear
- Bathing suits
- Personal grooming products
- Menstrual products
- Socks, tights, and associated footwear (excluding shoes)
- Cosmetics
We recommend carefully reviewing these items upon delivery before opening the packaging.
- Condition of Returned Items
To qualify for a return, items must be:
- Unused, unworn, and unwashed.
- Returned in their original packaging, including any tags, labels, or inserts.
- Return Process
To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. Once your return is approved, we will provide instructions for sending the item(s) back to us. Return shipping costs may apply unless the return is due to a defect or error on our part.
- Refunds
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item(s). Any shipping fees paid at checkout are non-refundable.
- Exchanges
Exchanges may be accepted on a case-by-case basis, subject to product availability. Non-returnable items are also not eligible for exchanges.
- Disclaimer
We reserve the right to deny any return or exchange that does not meet the above conditions. This policy may be updated at any time without prior notice.
If you have any questions about our Returns Policy, please don’t hesitate to contact us. We’re here to help!